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Kyushu Reconstruction Support Discount

■ Regarding reservations made through accommodation booking websites

  • ■ Regarding reservations made through accommodation booking websites
    Reservations will be accepted on the accommodation booking website starting at 12:00 PM on Friday, September 25th.

    The following booking sites are included:

    ・Jalan net
    ・Rakuten Travel
    ・Yahoo! travel

    *This property does not offer rooms through Ikkyu.com.
    *Reservations made through our Official website are not accepted through this accommodation booking site.

■ The usage method varies depending on the booking site.

  • The method for using Kyushu Reconstruction Support Discount varies depending on the booking site.

    Please be sure to check the discount usage method and applicable conditions on the booking website you plan to use.

    Please understand that we are unable to provide information on how to use discounts on the reservation website.

■ Simply stating "I would like to use this service" will not entitle you to a discount.

  • Even if you write "I would like to use the Kyushu Reconstruction Support Discount" in the comments section when making a reservation, the discount cannot be applied.

    Please be sure to check that the discount has been applied on the booking website screen before completing your reservation.

■ Please confirm that the discount has been applied.

  • In campaigns in other prefectures that have already begun accepting reservations, we have observed many cases where reservations are completed without the discount being applied.

    Even after completing your reservation, please be sure to check the reservation management screen or reservation confirmation email to confirm that Kyushu Reconstruction Support Discount has been applied.

    If you visit our facility without having applied a discount, we will not be able to apply the discount on the day of your visit.

    Please be extremely careful.

■ Cancellation policy in cases where the discount is not applicable

  • Even if you wish to cancel your reservation because you were unable to use a discount, if your reservation falls within the period for which cancellation fees apply, you will be charged a cancellation fee according to our standard cancellation policy.

■ Regarding your current reservation

  • Existing reservations are not eligible for Kyushu Reconstruction Support Discount.

    If you wish to use the discount, you will need to rebook through the designated reservation website after reservations open.

    Depending on the booking site, it may take some time for room availability to be reflected on the site after you cancel your current reservation.

    In the meantime, other customers may make reservations, and your preferred room may be taken.

    Therefore, we cannot guarantee or secure room availability at this facility when you rebook.

    Please take full understanding of the situation and then retake the order.

■ Regarding the dates when the hotel is fully booked

  • This is the period during which Kyushu Reconstruction Support Discount is available.**From October 1st (Thursday) to December 25th(Friday)**Due to the holiday season, some dates are already fully booked.

    Please understand that we may not be able to accommodate your preferred dates or room type.

■ About the meal-inclusive plan

  • Seating is limited in both the dinner and breakfast venues.

    Therefore, even if you choose your preferred plan, it may not be possible to book it on your desired dates with the discount applied.

    Please understand.

■ Regarding direct booking with accommodations

  • Direct bookings with accommodations will begin on Friday, October 16th.

    Our museum is also planning to participate.

    However, the following details have not yet been decided.

    ・Budget allocated to this facility
    ・Registration start time
    ・How to register
    ・Other detailed conditions

    We will announce further details on our website and other channels as soon as they are finalized.

    *Please note that direct bookings made before the start of the booking period are not eligible for the campaign.

■ Regarding inquiries

  • For information regarding Kyushu Reconstruction Support Discount program and how to use it on the reservation website, please contact the campaign office listed below.

    Kyushu Recovery Support Discount Oita Campaign Office Call Center
    050-1732-4651

    For inquiries regarding our museum, please contact us at the email address below.

    Yufuin Yawaragi-no-sato YADOYA
    yadoya.front@yawaraginosato.com

    Please note that it may take some time to receive a reply to inquiries sent via email.

    We are unable to respond to inquiries sent via Instagram DMs or comments.

    We appreciate your understanding.

■ Regarding telephone support hours

  • Please make phone inquiries between 11:00 AM and 5:00 PM.

    As we operate with a limited number of staff, depending on the volume of inquiries, it may be difficult to get through on the phone or it may take some time to receive a response.

    We apologize for any inconvenience this may cause our customers, and we appreciate your understanding and cooperation.
  • All of our staff look forward to your visit.

    Yufuin Yawaragi-no-sato YADOYA