網路釣魚詐騙

致入住Yufuin Yawaragi-no-sato YADOYA矢原之裡宿屋的客人

感謝您一直以來對Yufuin Yawaragi-no-sato YADOYA之裡旅館的惠顧。

我們最近收到飯店使用的預訂控制系統（集中管理多個住宿預訂網站的系統）的供應商 Temairazu Co., Ltd. 的報告，確認其係統遭到第三方未經授權的存取。
此外，Temairazu Co., Ltd. 的調查證實，不能排除部分客人資訊可能已被第三方檢視或取得的可能性。

●關於正在發生的事件
我們已經確認，有可疑訊息透過 WhatsApp 等即時通訊應用程式從海外寄件者號碼（+351 等）發送到 2026 年 9 月 21 日星期一之前預訂的、入住日期為 2026 年 9 月 21 日星期一或之後的房間。

該訊息可能包含預訂訊息，例如顧客姓名和入住日期，並可能包含提示用戶輸入信用卡資訊的文字，使其看起來像是飯店的通知。
有些用戶收到催促他們採取行動的訊息，例如「如果您不輸入信用卡訊息，您的預訂將被取消」。

此住宿設施使用官方電子郵件地址或住宿預訂網站的即時通訊功能與房客聯繫。
我們不會使用 WhatsApp 等即時通訊應用程式與您聯繫，以確認預訂、付款或取消預訂。

如果您收到可疑訊息，請密切注意以下幾點。

・不要回覆可疑訊息。
・請勿開啟郵件中的網址或連結。
・請勿輸入信用卡資料或個人資料。
・請勿依照資訊中的指示進行付款或轉帳。
・如需查詢您的預訂詳情，請聯絡住宿預訂網站的客服支援。

如果您已輸入信用卡資料或進行了付款/轉賬，請立即聯絡您的信用卡公司。

●關於未來行動
手邁拉祖株式會社已經查明了未經授權訪問的原因，並報告稱已完成了針對未經授權訪問源頭區域的應對措施。
我們還收到報告稱，他們正在向警方報案，請外部專家組織進行調查，並向個人資訊保護委員會報告此事。

由此給各位顧客帶來的擔憂和不便，我們深表歉意。

Yufuin Yawaragi-no-sato YADOYA
主管

Dear Guests,

Thank you for your continued support of Yufuin Yawaragi no sato Yadoya.

We have recently received a report from "TEMAIRAZU Co., Ltd.," the provider of the reservation management system (a system that centrally manages multiple online booking platforms) used by our hotel, stating that unauthorized access to their system by a third party has been confirmed.
Furthermore, an investigation by TEMAIRAZU Co., Ltd. has confirmed that it cannot be ruled out that some guest information may have been viewed or obtained by a third party.

● 事件詳情
We have confirmed that suspicious messages are being sent to our guests via messaging apps such as WhatsApp, primarily from Indian phone numbers (e.g., +351), regarding reservations made by September 21, 2026, with stay dates on or after September 21, 2026.
This issue has been occurring at hotels throughout Japan that have implemented systems from TEMAIRAZU Co., Ltd.

These messages may include reservation details such as your name and check-in date, and in some cases, they contain text that appears to be a notification from our hotel, prompting you to enter your credit card information.
有些信息似乎旨在營造一種緊迫感，例如聲明：“如果您不輸入信用卡信息，您的預訂將被取消。”

We use our official email address or the messaging feature on the booking website to contact our guests.
We never use messaging apps such as WhatsApp to send notifications regarding reservation confirmations, payments, or reservation cancellations.

If you receive a suspicious message, please take the following precautions:

・不要回覆可疑訊息。
・請勿開啟郵件中包含的任何網址或連結。
・請勿輸入您的信用卡資料或個人資料。
・請勿根據資訊中的指示進行任何付款或轉帳。
・如果您需要確認預訂詳情，請聯絡線上預訂網站的客服支援。

In the unlikely event that you have entered your credit card information or made a payment or money transfer, please contact your credit card company immediately.

● 未來措施
We have been informed that TEMAIRAZU Co., Ltd. has already identified the cause of the unauthorized access and has completed implementing countermeasures for the specific area that led to this incident.
We have also been informed that they are proceeding with reporting the incident to the police, requesting an investigation by an external specialized agency, and reporting it to the Personal Information Protection Commission.

We sincerely apologize for any concern and inconvenience this may have caused our guests.

Yufuin Yawaragi no sato Yadoya
Manager