网络钓鱼诈骗

致入住Yufuin Yawaragi-no-sato YADOYA矢原之里宿屋的客人

感谢您一直以来对Yufuin Yawaragi-no-sato YADOYA之里旅馆的惠顾。

我们最近收到酒店使用的预订控制系统（集中管理多个住宿预订网站的系统）的提供商 Temairazu Co., Ltd. 的报告，确认其系统遭到第三方未经授权的访问。
此外，Temairazu Co., Ltd. 的调查证实，不能排除部分客人信息可能已被第三方查看或获取的可能性。

●关于正在发生的事件
我们已经确认，有可疑消息通过 WhatsApp 等即时通讯应用程序从海外发件人号码（+351 等）发送到 2026 年 9 月 21 日星期一之前预订的、入住日期为 2026 年 9 月 21 日星期一或之后的房间。

该消息可能包含预订信息，例如顾客姓名和入住日期，并且可能包含提示用户输入信用卡信息的文字，使其看起来像是酒店的通知。
一些用户收到催促他们采取行动的消息，例如“如果您不输入信用卡信息，您的预订将被取消”。

该住宿设施使用官方电子邮件地址或住宿预订网站的即时通讯功能与客人联系。
我们不会使用 WhatsApp 等即时通讯应用与您联系，以确认预订、付款或取消预订。

如果您收到可疑信息，请密切注意以下几点。

・不要回复可疑信息。
・请勿打开邮件中的网址或链接。
・请勿输入信用卡信息或个人信息。
・请勿按照信息中的指示进行付款或转账。
・如需查询您的预订详情，请联系住宿预订网站的客服支持。

如果您已输入信用卡信息或进行了付款/转账，请立即联系您的信用卡公司。

●关于未来行动
手迈拉祖株式会社已经查明了未经授权访问的原因，并报告称已完成了针对未经授权访问源头区域的应对措施。
我们还收到报告称，他们正在向警方报案，请求外部专家组织进行调查，并向个人信息保护委员会提交报告。

由此给各位顾客带来的担忧和不便，我们深表歉意。

Yufuin Yawaragi-no-sato YADOYA
经理

Dear Guests,

Thank you for your continued support of Yufuin Yawaragi no sato Yadoya.

We have recently received a report from "TEMAIRAZU Co., Ltd.," the provider of the reservation management system (a system that centrally manages multiple online booking platforms) used by our hotel, stating that unauthorized access to their system by a third party has been confirmed.
Furthermore, an investigation by TEMAIRAZU Co., Ltd. has confirmed that it cannot be ruled out that some guest information may have been viewed or obtained by a third party.

● 事件详情
We have confirmed that suspicious messages are being sent to our guests via messaging apps such as WhatsApp, primarily from Indian phone numbers (e.g., +351), regarding reservations made by September 21, 2026, with stay dates on or after September 21, 2026.
This issue has been occurring at hotels throughout Japan that have implemented systems from TEMAIRAZU Co., Ltd.

These messages may include reservation details such as your name and check-in date, and in some cases, they contain text that appears to be a notification from our hotel, prompting you to enter your credit card information.
有些信息似乎旨在营造一种紧迫感，例如声明：“如果您不输入信用卡信息，您的预订将被取消。”

We use our official email address or the messaging feature on the booking website to contact our guests.
We never use messaging apps such as WhatsApp to send notifications regarding reservation confirmations, payments, or reservation cancellations.

If you receive a suspicious message, please take the following precautions:

・不要回复可疑信息。
・请勿打开邮件中包含的任何网址或链接。
・请勿输入您的信用卡信息或个人信息。
・请勿根据信息中的指示进行任何付款或转账。
・如果您需要确认预订详情，请联系在线预订网站的客服支持。

In the unlikely event that you have entered your credit card information or made a payment or money transfer, please contact your credit card company immediately.

● 未来措施
We have been informed that TEMAIRAZU Co., Ltd. has already identified the cause of the unauthorized access and has completed implementing countermeasures for the specific area that led to this incident.
We have also been informed that they are proceeding with reporting the incident to the police, requesting an investigation by an external specialized agency, and reporting it to the Personal Information Protection Commission.

We sincerely apologize for any concern and inconvenience this may have caused our guests.

Yufuin Yawaragi no sato Yadoya
Manager