Q. How should I pay? Do you accept credit cards?
A. Yes, you can use either cash or credit cards.
For credit cards, can be used for VISA / MASTER CARD / AMERICAN EXPRESS.
Q. What time is your check-in and check-out time?
A. Your room is available for check-in from 3pm. Check-out time is 10am. Please let us know in advance, if arriving after 6pm. Our phone is +81 (0)977-28-2828.
*We may need to cancel your booking if we do not hear from you by 8pm.
Q. Do you also have private bathtubs in each the room?
A. The Twin and Standard Rooms feature private bathtubs. The Superior and Japanese-style Rooms are only equipped with shower.
Q. About barrier-free rooms.
A. Superior Room is designed barrier-free. The restroom is accessible by wheelchair, however, there is a 45cm difference in floor height between the bed and tatami area.
Q. What are futons?
A. Standard, Superior and Japanese-style Rooms come with an additional tatami space next to the beds. Futons will be available for those sleeping in the tatami space so if you need any assistance, feel free to contact reception.
Q. Where can I store my valuable items?
A. We will had you the safety deposit box key when you check-in. Boxes are stored in every room.
Q. What time is the curfew?
A. Our hotel will close at 12midnight so please make sure to return by then.
Q. I would like to use Wi-Fi.
A. We will hand you our free Wi-Fi password when you check-in.
Q. Can I leave my luggage if I arrive at your ryokan earlier?
A. Yes, we can keep hold of your luggage, except valuable items.
Q. Do you have non-smoking rooms?
A. All rooms are non-smoking, however, we do have designated smoking area in our hotel. We also do not sell cigarette, so please purchase at the convenience store nearby.
Q. Do you have a shuttle bus services?
A. We are afraid we do not offer pick-up services. Please walk or take a taxi from Yufuin station. Our hotel is located 15-20 min away on foot and 5min (less than ¥1000) by taxi.